Nov. 11, 2011 - You can learn about our new direct bill system for personal lines policyholders live from the experts in a series of free webinars we’re offering through the end of December.
The new system adds more convenience and flexibility to how policyholders manage their account. They also have the opportunity to sign up for Online Bill Pay, an easier, faster and more secure way to receive and pay their bills.
Topics Covered
- How you and your customers experience Online Bill Pay
- How to read our new invoices
- How to complete the Billing Account Services Screens (BASS)
Dates and Times
These webinars will be offered at 9 a.m and 2 p.m. EST (6 a.m. and 11 a.m. PST) each of the following days:
- Tuesday, November 15
- Wednesday, November 16
- Thursday, November 17
- Tuesday, December 6
- Wednesday, December 7
- Thursday, December 8
- Tuesday, December 13
- Wednesday, December 14
- Thursday, December 15
To sign up for a webinar, please click here.
Once you are registered, you’ll receive a confirmation email invite with instructions for joining the session. Please note that participation in the session requires you to download AT&T Connect Participant software (a link will be included in the email).
More Resources
- Understanding Invoices: how to read the new invoices, where to find information about future installments, how to understand account-level statements
- Using Online Bill Pay: how to access billing from Top Tools on Agent Desktop, how to search for a client, how to access statements, how to view payment history, bank accounts and electronic funds transfer (EFT) information for a client
- Online Bill Pay: what your clients see, how they set up a bank account, recurring EFT payments, paperless statements and bill pay reminders, how to make one-time electronic payments
To learn more about our new direct bill system, please visit our Personal Insurance Direct Bill page on the Fireman's Fund Agent Desktop.
